Privacy Policy

Who we are

niftirent is a car rental booking service operated by Nifti Mobility Group (“we”, “us”). For any privacy question, or to exercise your rights below, contact us at support@niftirent.com or 2 Wendell Ave, Biddeford, ME 04005.

We are the data controller for the personal information described here.

What we collect

When you request or manage a rental we collect the details you give us: your name, email address, phone number, home address, country of residence, and (where the supplier requires it) your date of birth and driver details; your trip details (pickup and return locations and dates, and flight number if provided); and the vehicle and extras you select.

We record the status and history of your booking, any changes or cancellations, and messages you send us.

For most rentals we don't store copies of your identity or license documents. Some rental companies, such as the operator of our London luxury cars, need each driver's documents before pickup. For those bookings we collect, through a secure link, each driver's license (front and back), passport photo page, date of birth and home address.

Card payments are handled by a specialist payment processor; full card numbers do not reach our servers.

If you ask us to email you a quote, we use your email address only to send that one email and don't keep it.

When you search or use the Ask box we also record, without cookies, the general area your connection comes from (country and state or province, looked up from your IP address, which we do not keep), your device type, browser language and the website or campaign that brought you. We use this in aggregate to understand demand and improve the service.

Why we use it, and our legal basis

We use your information to prepare your quote, process and confirm your rental with the supplier, provide customer support, and meet legal and accounting obligations.

Where the EU/UK GDPR applies, our legal bases are: performance of your contract (to arrange the rental you request); our legitimate interests (to run and improve the service and prevent misuse); your consent (where we ask for it); and compliance with legal obligations.

Who we share it with

We share only what is necessary with: the car rental supplier fulfilling your booking; service providers who help us operate (such as hosting, email delivery and payment processing); and authorities where required by law. We do not sell your personal information.

When you arrive from one of our Google ads, we tell Google if that visit leads to a search, a checkout, a booking request or a booking. We send the ad's click reference and the time and value of each step, never your name, email or other contact details. For visitors in the US and Canada this happens without a separate prompt; for visitors in the EU, the UK and Switzerland, only after you choose “Accept analytics”. A booking made on a later day is linked to the ad only through the nr_av cookie, which always needs your consent. If your browser sends a Global Privacy Control signal, we don't send this to Google or Microsoft Advertising.

When you book, we share the main driver's name, date of birth, phone number and email with the rental company providing your car. They use it to prepare your rental and contact you about your booking.

For rentals that need documents, we also share them with that rental company, only so it can check each driver's license and hand over the car. Once it has them, the rental company keeps its copy under its own privacy policy.

International transfers

Arranging a rental may mean sharing your details with a supplier located in the country where you are renting. Where required, such transfers are covered by appropriate safeguards (such as standard contractual clauses).

How long we keep it

We keep booking and customer records for as long as needed to provide the service and to meet legal, tax and accounting requirements, after which they are deleted or anonymized. Our retention period: 7 years after your last booking.

Document images are stored encrypted and deleted 30 days after your rental ends, or 30 days after a cancellation. If there's an open claim, damage dispute or chargeback, we keep them until it's closed, then delete them. Your booking record keeps only each driver's name, date of birth, the country that issued the license, its expiry date and the last 4 digits of its number.

Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, to correct it, to have it deleted, to object to or restrict certain uses, and to receive a copy in a portable format. To make a request, contact support@niftirent.com. You also have the right to complain to your local data protection authority.

Cookies

The site uses only the minimal cookies needed to make it work: one keeps your session, one remembers your currency choice, and one (nr_ac, kept for 7 days) tells our server your browser already has the site's style files, so pages load faster. None of them identifies you or tracks you across sites. We don't use cookies to follow you around the web or to show you ads on other sites.

With your consent we use analytics cookies to understand how the site is used, provided by: Google Analytics 4, Microsoft Advertising (Bing UET), Microsoft Clarity. With the same consent we also set one ad-measurement cookie of our own, nr_av, kept for 30 days. It holds only our visit number, so that if you came from one of our Google ads and book on a later day, we can tell Google the ad led to a booking. That cookie is set only after you choose “Accept analytics”, wherever you're visiting from, and for a later booking it lets us send Google only the ad's click reference and the booking's time and amount, never your name, email or other contact details. These are set only after you choose “Accept analytics” in the cookie banner - if you choose “Essential only”, no analytics request is made at all. You can change your mind at any time by clearing this site's cookies in your browser, which brings the banner back.

Security

We protect your information with encryption in transit (HTTPS), access controls, and servers that are not exposed to the public internet beyond what is necessary. No system is perfectly secure, but we take reasonable steps to keep your information safe.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed, and material changes will be highlighted on this page.

Contact

Questions about your privacy or this policy: support@niftirent.com, Nifti Mobility Group, 2 Wendell Ave, Biddeford, ME 04005.