Cancellation & Refund Policy

Short answer

It depends on the car. Each car's free-cancellation deadline is set by its rental company and shown before you book, on your confirmation and on your voucher. Cancel before it and you get back everything you paid us.

How it works

Message us to cancel (call or email). Before the deadline: full refund to the card you booked with, usually in 5 to 10 business days. After the deadline: that car's terms set any fee. No-shows and unused days from an early return aren't refunded.

Terms by destination

Australia: free cancellation 7 or more days before pickup. 4 to 6 days before: a fee of three rental days. 3 days or less, or a no-show: not refundable.
London luxury collection (Supplied by Prestige Collection, London): free cancellation up to 72 hours before pickup. Inside 72 hours, or a no-show: not refundable. Pickups December 15–31 aren't refundable once booked. Minimum rental 3 days (4 from Gatwick, 7 from Manchester or Edinburgh). Airport surcharges and delivery fees are paid to the rental company at pickup and shown before you book.

Changing your trip

No change fees from us. Your updated trip is priced at the current rate. Any change needs the rental company's OK, and changes close to pickup follow that car's terms.

If we or the supplier cannot provide the car

If your car cannot be confirmed, nothing is charged and any authorization on your card is released. If a confirmed car cannot be provided by the supplier for reasons on our or the supplier's side, you receive a full refund of what you paid to us, or we help you arrange a suitable alternative. This does not affect your rights under applicable consumer protection law.

Your consumer rights

Nothing in this policy limits any right or remedy you have under applicable consumer protection law, including guarantees that services are provided with due care and skill. Where you are entitled to a remedy under that law, it applies in addition to this policy.